SHIPPING POLICY

Welcome to screenmeshco (www.screenmeshco.com). We are dedicated to providing a reliable and transparent delivery service to our customers across Europe and the United States. This Shipping & Delivery Policy governs the logistics, processing, and transit terms of your purchase.

1. Order Processing Time

All orders are compiled and prepared for dispatch within 2 to 3 working days following order confirmation. Once your consignment is prepared, it is immediately transferred to our courier networks. Should you have any questions regarding your order status prior to dispatch, our support team will respond to your enquiries within 24 to 48 hours.

2. Shipping Destinations & Estimated Transit Times

We serve consumers located within Europe and the United States. To maintain transit efficiency, we partner with premium international courier networks, utilising priority services from established carriers such as DHL, FedEx, and UPS.

• Estimated Transit Window: 4 to 10 working days from the date of dispatch.

Please note that transit timeframes are realistic estimates based on standard courier operational capacities and destination regions.

3. Automated Consignment Tracking

To keep you informed at every critical juncture of the delivery process, automated tracking updates will be transmitted to the email address provided during your checkout session. Notifications are triggered at the following key milestones:

• Order Dispatch: Sent immediately when the order is fulfilled, containing your dedicated tracking reference and carrier details.
• Logistics Hub Arrival: Sent when the parcel is processed through the primary international sorting facility.
• Local Delivery: Sent when the consignment enters the final-mile delivery network in your domestic area.

4. Delayed or Undelivered Shipments

In the rare event that a delivery exceeds the standard estimated transit window, please contact our support desk at mosquito@screenmeshco.com. Upon notification, we will initiate a formal investigation with the respective carrier to locate your package. Following the outcome of this investigation and depending on the specific circumstances of the delay, we will resolve the matter by arranging either a full product reshipment or a complete refund to the original payment method.

5. Dispatch Origin & Contact Details

All orders are fulfilled and dispatched from our primary facility in the United Kingdom. For verification and logistics enquiries, our address profile is detailed below:

Brand Identification: screenmeshco

Dispatch Address: 24 Bridge Street, Reading, RG1 2LU, United Kingdom

Customer Support Contact: mosquito@screenmeshco.com

Official Website: www.screenmeshco.com

6. Import Duties, Tariffs, and Local Taxes

For cross-border shipments dispatched to international destinations outside the United Kingdom (including the European Union and the United States), orders may be subject to local customs duties, import tariffs, or value-added taxes (VAT) upon arrival in the country of destination. These charges are established by local regulatory authorities and remain the responsibility of the importer.