PRIVACY NOTICE

Welcome to www.screenmeshco.com. This Privacy Policy explains how screenmeshco (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website or make a purchase.

screenmeshco acts as the primary data controller for all personal information collected through this website, taking full responsibility for managing your data in accordance with United Kingdom, European, and United States privacy regulations.

1. Information We Collect

When you visit www.screenmeshco.com, we collect specific information about your device, your interaction with the website, and the information necessary to process your purchases.

• Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address (mosquito@screenmeshco.com is our primary contact, but we collect your specific address for correspondence), and phone number.
• Payment Information: All financial transactions are processed securely by Stripe. We do not collect, store, or have access to your full credit card numbers or bank details. Stripe acts as the payment processor, and their handling of your financial information is governed by their distinct privacy terms and regulatory frameworks.
• Device Information: We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfil any orders placed through the website, which involves processing your payment information, arranging for shipping, and providing you with invoices and order confirmations.

Additionally, we use this Order Information to:

• Communicate with you regarding your order status or inquiries.
• Screen our orders for potential risk or fraud.
• Maintain accurate accounting and transaction records.

We use the Device Information that we collect to help us screen for potential risk (in particular, your IP address) and, more generally, to improve and optimise our website analytics.

3. Sharing Your Personal Information

We share your Personal Information with specific third parties only to help us use your Personal Information as described above:

• Payment Processors: As noted, we use Stripe to process all customer payments. Your payment details are transmitted directly to Stripe via encrypted channels.
• Service Providers: We may share data with operational partners who assist in fulfilling your order, such as shipping carriers.
• Legal Compliance: We may share your Personal Information to comply with applicable UK, EU, and US laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through www.screenmeshco.com, we will retain your Order Information for our records. To comply with UK and European legal and tax obligations, we are required to retain basic transactional and customer data for a period of six years after a transaction is completed. Following this mandatory retention period, or upon a valid deletion request where legal obligations permit, your data will be permanently removed from our active records.

5. Your Rights (UK, EU, and US Residents)

Depending on your region, including the UK, the European Economic Area (under GDPR), and specific US states (such as under the CCPA), you hold strict rights over your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, subject to the legal retention requirements outlined in Section 4.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you.

We do not sell your personal data to third parties.

6. Data Protection Protocols

We implement administrative and operational measures to protect your personal information against unauthorised access, alteration, or disclosure. While no system is completely immune to external variables, we apply stringent industry standards to mitigate risk and defend your privacy.

7. International Data Transfers

As an international e-commerce operator, information we collect may be transferred to, stored, and processed outside of your country of residence, including transfers between the UK, Europe, and the United States. We rely on legally recognised transfer mechanisms and standard contractual clauses to ensure your data remains protected under applicable laws during any such transfer.

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our operational practices or for other regulatory reasons. All modifications take effect immediately upon posting to www.screenmeshco.com.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to exercise your data rights, please contact us:

Data Controller: screenmeshco Email: mosquito@screenmeshco.com

We aim to respond to all formal inquiries within 48 hours.