FAQ
1. Orders and Processing
How long does it take to process my order? All orders placed on www.screenmeshco.com are processed within 2 to 3 business days. Once your order has been processed and dispatched from our facilities, you will receive a confirmation email containing your delivery details.
Can I modify or cancel my order after placing it? If you need to amend or cancel your order, please contact us at mosquito@screenmeshco.com as soon as possible. We will accommodate your request if the order has not yet entered the dispatch phase. Once handed over to our logistics partners, the standard return procedure will apply.
2. Shipping and Delivery
What are your delivery methods and transit times? We deliver to customers across Europe and the United States. We partner with established carriers, including DHL, FedEx, and UPS (utilising their Priority services). Following the initial processing period, standard transit time is 4 to 10 business days.
How do I track my delivery? We provide automated tracking updates to ensure you are informed throughout the delivery process. You will receive email notifications at the address provided during checkout at key transit stages, including order dispatch, arrival at regional logistics centres, and out-for-delivery status.
What happens if my delivery takes longer than the stated timeframe? If your order exceeds the standard 4 to 10 business days transit time, please reach out to us at mosquito@screenmeshco.com. We will immediately initiate an investigation with the respective carrier. Based on the findings of this investigation, we will provide a full refund or issue a replacement order.
3. Payments and Billing
Which payment methods do you accept? We accept a variety of commonly used payment methods to facilitate a smooth checkout process. You can complete your purchase using Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported electronic wallets.
How is my payment information protected? All transactions are encrypted using industry-standard protocols. Your payment details are processed directly through compliant, encrypted channels to protect your sensitive data during transmission.
4. Returns, Withdrawals, and Refunds
What is your return policy (Right of Withdrawal)? In compliance with consumer protection regulations, customers have a 14-day Right of Withdrawal. You may initiate a return within 14 days of receiving your item without providing a reason. To exercise this right, please contact our support team at mosquito@screenmeshco.com to notify us of your decision and receive the correct return instructions for your region.
What should I do if my item arrives damaged or defective? If you receive a product that is defective or damaged during transit, please contact us at mosquito@screenmeshco.com within the withdrawal period. You will need to provide clear photographic evidence of the issue. A physical return of the damaged item is not required; simply provide the photographs. Upon review of the evidence, we will promptly process a full refund to your original payment method or arrange for a replacement to be sent to you.
How long do refunds take to process? Once a refund is approved, it will be applied to your original method of payment. The timeframe for the funds to appear in your account depends on your card issuer or bank’s processing times, typically ranging from 3 to 10 business days.
5. Contact Information
How can I get in touch with Screenmeshco? For any enquiries regarding our products, your order, or our policies, please contact us via email at mosquito@screenmeshco.com. We aim to respond to all customer enquiries within 24 hours.