RETURN TERMS

Welcome to screenmeshco. This policy applies to all purchases made through our official website, www.screenmeshco.com. We are committed to providing transparent and compliant after-sales services for our customers in Europe and the United States. Should you have any inquiries, please contact our customer support team via our official email address at mosquito@screenmeshco.com.

I. Shipping, Delivery, and Logistics Verification

1. Our delivery services are facilitated by international logistics carriers, including DHL, FedEx, and UPS Priority, to ensure delivery to destinations across Europe and the United States.
2. To keep you informed of your order status, our system will automatically send tracking updates to the email address provided at checkout during key transit nodes, including dispatch, arrival at sorting facilities, and local delivery.
3. If your order exceeds the standard estimated delivery timeframe, we will initiate a formal investigation with the carrier. Based on the findings of this investigation, we will issue a full refund or arrange for a replacement.

II. 14-Day Right of Withdrawal (European Region)

1. In accordance with European consumer protection regulations, consumers located within the European market are entitled to a 14-day “Right of Withdrawal”.
2. You have the right to withdraw from the purchase within 14 days of receiving the goods, without the need to provide any reason.
3. To exercise this right, please contact us via mosquito@screenmeshco.com within the specified timeframe.
4. Upon receiving return confirmation, please send the eligible items to our designated return address: 24 Bridge Street, Reading, RG1 2LU, United Kingdom
5. Returned items must be kept in the original condition in which they were received. Unless otherwise mandated by applicable law, the return shipping costs and associated transit responsibilities are to be borne by the consumer.

III. Procedures for Defective or Damaged Goods

1. If the item you receive is defective, damaged, or does not match your order, please contact our customer support team at mosquito@screenmeshco.com upon receipt of the item.
2. Please provide clear photographs or other necessary evidence in your email. Upon verification, we will process a refund or arrange a replacement for your order.
3. To simplify the process, defective or damaged items do not need to be physically returned to our UK address. The provision of the aforementioned photographic evidence is sufficient for us to process your refund or replacement.

IV. Refund Processing and Payment Methods

1. All approved refunds will be issued to the original payment method used during the checkout process.
2. We accept and support the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported Digital Wallets.
3. The exact time it takes for the refunded funds to appear in your account is dependent on the processing timeframes of your card issuer or digital wallet provider.

V. Processing Timeframes and Governing Law

1. Our customer support team will review your email inquiry and provide a resolution plan within 24 to 48 hours.
2. This policy is constructed in accordance with the consumer protection legal frameworks of the United Kingdom, the European Union, and the United States. Any matters not explicitly covered herein shall be interpreted with the principle of maintaining fair practice and brand compliance.